Terms & Conditions

Welcome to Hug & Honey. By using our website or placing an order, you agree to the following:

• All products are handmade or carefully curated with love, which means slight variations may occur.

• Processing times may vary depending on product availability and personalization.

• Personalized/custom items cannot be returned or exchanged unless faulty.

• Please double-check all spelling, dates, and custom details before confirming your order.

• Colours may vary slightly due to screen settings and photography.

• We reserve the right to update pricing, products, or policies at any time.

• By purchasing from us, you agree to provide accurate shipping and contact information.

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Returns & Exchanges

• We gladly replace items that arrive damaged or incorrect.

• Returns on non-personalized items may be accepted within 7 days of delivery if unused and in original condition.

• Customers are responsible for return shipping costs unless the item is faulty.

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Shipping

• We aim to dispatch orders as quickly as possible, but keepsake and custom items may require extra care and time.

• Once parcels are shipped, delivery timelines are handled by the courier service.

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Privacy

Your information is kept safe and used only for processing orders, communication, and creating your special keepsakes. We will never sell or share your personal information.

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A Little Note

At Hug & Honey, every order is made to celebrate meaningful moments — thank you for supporting our small business